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Report a problem

Incase of an Emergency 999 or 111 or is ou5 0977809 093845

Choose a category

Anti-Social Behaviour

If you are experiencing or witnessing anti-social behaviour, please report it here. This includes noise disturbances, harassment, vandalism, or nuisance activity. All reports are treated seriously and handled in line with our policies.

Maintenance

To notify of any maintenance issues in your home or building, please sign into your portal. Whether it’s a leak, electrical fault, heating problem, or general repair, our team will review your request and arrange the necessary works as quickly as possible.

Complaints

If you are unhappy with our service or how a matter has been handled, you can submit a formal complaint here. We are committed to resolving concerns fairly, transparently, and within our published response times.

Problems that we may not cover

While we aim to resolve most repair and maintenance issues, there are certain situations that may not be our responsibility:

Damage caused by tenant misuse, neglect, or accidental damage
Loss or replacement of keys and lockouts
Appliance repairs where the appliance is tenant-owned
Cosmetic issues that do not affect safety or function
Alterations or improvements made without prior approval
Issues outside the property boundary (unless specified in your agreement)

If you’re unsure whether a repair is covered, please contact us before arranging any work. We’re happy to advise and clarify your responsibilities.

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